In line with our commitment to becoming Ireland’s the majority of helpful bank, we have set out below some guidance on the best ways to make a PPI problem.
If you have an issue about how your Payment Defense card protection insurance claim (PPI) Policy was sold, it’s easy for you to contact us straight so you don’t need to use a Claims Management Company (CMC) – a CMC will usually charge an in advance charge or take a proportion of any payment you might be due. We examine problems sent straight to us in exactly the same method that we deal with complaints from a CMC, so by coming direct you will certainly not be disadvantaged.
If you are still waiting for your payment and it is more than 28 days because you got our choice letter or returned your acceptance, please call our helpline on 0800 001 5264. We’ll typically have the ability to pay to you within 10 working days. If your case is complex it may take us longer and we will certainly keep you regularly upgraded. In all cases any interest due will certainly be changed right up until the date of payment.
Cheltenham & Gloucester Savings is a trading name of Lloyds Bank plc. Registered Workplace: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Authorised by the Prudential Policy Authority and controlled by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. To discover more about us, see the Financial Services Register at/ firms/systems-reporting/register or call the FCA on 0800 111 6768.
CMCs may charge an up-front charge or take a proportion of any payment you might be due. Claims are handled in precisely the exact same method whether they are made by a customer or CMC. They will certainly not be handled any quicker by using a CMC. For independent guidance on how CMCs work, go to the Which? website To make a claim directly to us, please see ‘How do I make a brand-new PPI claim’. You can review the progress of your PPI claim making use of Barclays Track It Log in and select ‘PPI complaint’ from the dropdown menu, then enter your case reference and post code.
We’ll provide the FOS with all of the info they need about your claim We’ll likewise work with them to ensure a quick resolution to your case although you’ll have to get in touch with the FOS straight if you have any further questions. Regulatory and Media interest has actually been focused on PPI items for the last few years due to issues that a few of these products may have been mis-sold when clients got Loans, Credit Cards or Mortgages.