This site provides info to aid you if you are considering making a complaint about how your PPI policy was sold to you. If after checking out the details you still believe that you have a complaint about the way in which your PPI policy was sold, rest assured that we’re dedicated to making this as uncomplicated as possible for you.
As soon as we have actually received your problem we will certainly overcome it and supply you with a choice as quickly as possible. We might also call you for more details if we need this to process your complaint. Payment Defense Insurance (PPI) is an optional insurance policy commonly taken with loans, home loans or credit cards that could supply cover if you can’t meet your payments in case of spontaneous unemployment, ailment, death, mishap or disability.
We are committed to examining your grievance totally and fairly and ensure each complaint is handled in the same way. If you make a grievance and it is maintained, your PPI policy will certainly be cancelled in order to compute your refund. This implies that of the advantages and cover provided by the plan will stop. We calculate our offer based upon a refund of the PPI premiums you paid, interest on those premiums and statutory interest.
Please note that the FOS can rule out a referral from you till we have actually provided a Last Response Letter or the 8 week period has actually lapsed. Yes, even if you have actually cancelled your PPI policy you can still make a complaint about how your PPI policy was sold utilizing the process above. We are committed to resolving problems within 8 weeks. If there has been a hold-up in processing your problem we will see to it any interest is back dated so you are not disadvantaged if we uphold your problem. No. We will compose to clients where we and the FCA agree there is a material danger that our sales procedure was not followed properly.
Yes, we are delighted to examine any complaint where you feel you have actually been mis-sold Payment Security Insurance. Please describe the How do I complain about the way my PPI was sold?” area above on ways to do this. If you have any additional resources inquiries kindly call us directly or refer to the guidance offered by the Financial Ombudsman Service Site. If you have currently made a grievance to us you do not need to do anything. We will be in touch as quickly as we have an update on your case.
If you decide you wish to continue with your grievance, download our PPI Survey and fill in the details of your case. This will assist us process your problem as effectively as possible. Send the PPI Survey straight to us at Consumer Relations, PO Box 816, Leeds, LS1 1WU. The FOS stated it had actually received just under 57,000 PPI-related grievances in the 2nd quarter of the year, compared to just over 132,000 in the exact same period last year.