In line with our commitment to ending up being the UK’s most Helpful Bank, we have actually set out some guidance listed below should you wish to make a grievance about the method in which your PPI policy was sold.
Send out a letter of grievance to the Financial Ombudsman Service (FOS)if you do not get a response or choice within 8 weeks. The Ombudsman will ask you to complete a survey to decide whether you’ve been mis-sold.
It’s easy for you to call us straight if you have a concern about how your PPI Policy was offered. You don’t have to make use of a Claims Management Business (CMC) who will usually charge an upfront fee or take a proportion of any payment you might be due.
If you decide you want to go on with your problem, download our PPI Questionnaire and fill out the information of your case. This will certainly help us process your grievance as efficiently as possible.
Send the FOS PPI Survey to Lloyds Bank, PPI Client Services, BX1 1LT. When st=p&n=dd2d3d3d-4c2a-4233-a480-320787fd1fdb we have actually decided we’ll write to you clearly explaining it. If we are offering you a refund, we are committed to ensuring you receive payment within 28 days of our decision letter.